DachyCharm was created for women who see their dachshund not just as a pet, but as part of the family. Our leather bags are designed to carry memories, not just essentials — combining emotional storytelling with timeless design. Every piece reflects warmth, connection, and personality.

We are inspired by the quiet moments — soft mornings, loyal eyes, little wagging tails, and the love that lasts a lifetime. DachyCharm celebrates the emotional bond between women and their dachshunds, turning it into something beautiful you can carry close, every day.

We’re sorry to hear you wish to cancel your order. To cancel, please email us at support@dachycharm.com with your order number within 2 hours of placing it. After this time, your order will be locked for processing and cannot be canceled. If cancellation is still possible after the 2-hour window, a 30% fee of the total order value will apply to cover management costs. By completing your purchase, you acknowledge and accept these terms.

Because we always strive to process your order as quickly as possible, please contact us at support@dachycharm.com within 2 hours of placing your order if you need to make any changes. After this window, we may not be able to accommodate modifications.

• Option 1: Go to TRACK YOUR ORDER page on the DachyCharm website. Fill in your order number and email address or tracking number. Click “Track” to view all details, including the status, estimated delivery date, tracking number, and purchased items.
• Option 2: You can track your order through the shipping status email flow we sent to your inbox. This flow provides updates about your tracking details, including the tracking number and a link to monitor the delivery progress. Please check your spam folder if you can’t find it.
• Note: If your order hasn’t reached the estimated delivery date yet, we kindly ask for your patience as it’s on its way to you
  
  

Our products are made on demand, meaning they are crafted specifically for you after your order is placed. Preparing your order typically takes 5-10 business days, and delivery can take 7-20 business days.

Please note: Shipping times may vary depending on the type of product you ordered and your shipping address.You will receive a tracking code approximately 3 days after your order has been processed, allowing you to monitor the delivery progress.

Our office is based in the USA for operations and customer service. With warehouses both within and outside the US, we can provide a wider variety of merchandise while upholding strict quality control standards to ensure every product meets our high expectations

Shipping cost is based on the order’s weight and destination. The standard shipping fee starts at $6.95 and can go up to $9.95

Because each DachyCharm bag is made-to-order with care, we do not accept general returns. However, if your item arrives damaged, defective, or not as described, we’re happy to make it right with a replacement, refund, or store credit — depending on the situation.

Simply email us at support@dachycharm.com within 7 days of delivery. Include your order number, photos or videos of the issue, and a short explanation. Our team will review and assist you promptly.

We’ve got you covered. If your bag arrives damaged or has a clear defect, we’ll send you a replacement at no cost — or issue a refund/store credit if needed.

Our bags are crafted using two premium options: Veganique Leather – smooth, velvety, and eco-conscious, offering timeless style with sustainable grace.

Prime Patina Leather – top-grain leather that softens over time, revealing a rich patina and classic character.Each material blends durability, elegance, and soul — designed to last and evolve with you.

DachyCharm bagscome in three refined sizes to match your rhythm and rituals:

1. Small (7.8" x 7" x 3.1") – perfect for your daily essentials.

2. Medium (9.4" x 8.2" x 4.7") – our most versatile, ideal for tablets and daily carry

3. Large (12.5" x 9.8" x 4.7") – spacious and bold, for those who carry the world in style.

Choose the one that tells your story

All of our items are made to order, so we rarely run out of stock. If something is temporarily unavailable, it's usually due to updates or maintenance. Most items will be back within a few days — please check back soon!

We accept payments via Stripe (accepting VISA, MASTERCARD, DISCOVER, AMEX, ELO, JCB, Diners Club,UniconPay cards) and PayPal, Shop Pay,Google Pay, Apple Pay, offering secure and convenient payment options for our customers.

Yes, it is safe to enter your credit card information on our website. We prioritize the security of your payment details and use secure payment gateways such as Stripe and PayPal, Shop Pay, Google Pay, Apple Pay.The SSL certificate installed on our website allows customers to verify its authenticity and reliability upon access. It ensures that all data and information exchanged between the website and customers are encrypted, mitigating risks of interception or tampering.

It's possible you may be charged an international transaction fee by your bank as our payment gateway was registered outside the USA. This charge comes directly from your bank and is outside of our control.

There may be several reasons why a transaction does not go through. We recommend checking the following list of possible reasons and reaching out to your credit card issuer/bank for further information.

Check the funds available in your bank account.

Check the expiry date shown on your credit or debit card.

You may have reached a daily limit for a single vendor that could be set up by your card issuer or bank. Contact your bank for further information or retry the following day.

Temporary technical issue with the card: Please try again in 30 minutes. If that doesn’t help, contact your bank or try adding a new card.

Check if your bank declines the transaction by contacting them.If you’ve followed these steps and are still having trouble, please CONTACT US